Frequestly Asked Questions

The Vintage Realm specializes in premium-quality furniture, including console tables, dining tables, counter chairs, and other carefully crafted home décor pieces.

Most of our furniture pieces are handcrafted by skilled artisans, ensuring unique character, durability, and premium finishing in every item.

Yes, selected products can be customized in terms of size, finish, or color. Please contact our support team for customization requests.

Delivery times vary depending on your location and product availability. Standard delivery typically takes between 7–14 business days.

Yes, we provide safe and reliable delivery services across the country.

We highly recommend recording an unboxing video at the time of delivery. This helps us quickly verify and resolve any issues in case of damage.

If an item is damaged, please share the unboxing video along with photos of:

• Outer packaging
• Inner packaging
• Visible damages
  
  This must be reported within 4 days of delivery to initiate a replacement or resolution.

We request customers to make purchase decisions carefully, as we do not accept returns due to a change of mind. If a return is approved for any reason, the customer will need to bear all shipping charges.

If a return is necessary, the customer is responsible for covering all shipping expenses associated with the return.

Returned items must be in their original condition. The buyer will be liable for any loss in value if the product is damaged, altered, or not returned as originally delivered.

We aim to display product colors as accurately as possible. However, slight variations may occur due to lighting, screen settings, and natural materials used.

Currently, we accept prepaid payments through secure online methods. COD availability may vary by region—please check our payment options at checkout.

Yes, once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

Some products come pre-assembled, while others may require minimal assembly. Instructions will be included, and professional assembly may be available for select locations.

We prioritize responsibly sourced wood and eco-friendly materials to ensure quality, durability, and environmental responsibility.

Regular dusting, avoiding harsh chemicals, and using coasters or mats help maintain your furniture’s finish and extend its life. Care instructions are provided with each product.

Cancellations are accepted only before the product is dispatched. Once shipped, the order cannot be canceled. Please contact support immediately for assistance.

We accept major credit/debit cards, UPI, net banking, and other secure online payment gateways.

Yes, EMI/payment plans may be available on select bank cards. Please check the payment section during checkout for eligibility.

You can reach us via email, phone, or through the contact form on our website. Our support team is available to assist you with queries, orders, and after-sales service.